” …thoughtful, civic-minded people are engaging, and in very productive ways.”

So says Sheila Kennedy in her blog where she provided a review of my book.

“Shaffer and Barth have done a fantastic job. They have anchored their guidebook in the importance of three things: civility, clarity and communication. They explain why and how to properly define the problem–it isn’t always what it seems. They also stress the importance of identifying who actually has the authority to solve a particular problem. (Sometimes, as Indianapolis folks know all too well, local government lacks that authority.)They lay out the process for contacting those authorities, making one’s case, and achieving a result, and they do it with easy to understand examples and definitions. They provide a “toolbox,” explain how local government works, define arcane terminology, provide lists of resources–and do it all in less than 100 pages, in an incredibly readable book.”

It can be ordered through Lisa’s webpage, and I enthusiastically endorse it.